It is important that you carefully read these terms and conditions of use before you register because your use of our website is subject to them.

1: Terms and Conditions. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.

When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.

These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.

Acceptance of your order and the completion of the contract between us (Auto Tec) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation, or other electronic acknowledgment by us of receipt of an order does not constitute legal acceptance by Auto Tec of your order.

In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

2: Description of Services. You are able to benefit by using our website from a large number of online services and resources which include information, planners and directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.

We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavor to let you know of this via our site.

3: Registration. Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our website.

Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.

In return for you using our website and benefiting from our services, you agree to provide true, accurate, current, and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete, and up to date.

Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.

4: Code of Conduct. You are responsible for anything which you transmit or receive to, from, or via, or post on our website.

We do not control or screen the content of what is posted to, from, or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.

You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable, and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.

You are not permitted to transmit to, from or via, or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.

Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

We may be entitled at our discretion to refuse or remove anything which is transmitted to, from, or via, or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.

We may record preserve and disclose anything which has been transmitted to, from, or via, or posted on our website and the services, where required by law or where we are acting in good faith.

5: Proprietary Rights and Licences. All text, software, music, sound, photographs, graphics, video, page layouts, design, and other material that is contained on our website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.

When you transmit or post any material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free license under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

6: Advertisements and Promotions. We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.

7: External Links. We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third-party websites you do so at your own risk.

8: Disclaimer of Warranties. You agree that:

8.1: your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as-available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability, and non-infringement of proprietary or third-party rights;

8.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;

8.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.

If you have any questions about the above, please click here to contact us by email or by writing to us at

Customer Services,

9: Indemnity. You agree to indemnify us and hold us harmless from and against any claims, actions, or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).

10: Limitation of Liability. To the extent that we are lawfully able to do so, we will not be liable for any claims, losses, and/ or damages of any nature resulting from (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.

You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 10,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

11: Use and Storage. We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

12: Suspension and Termination. We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.

13: General. These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).

Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

For up-to-date information on our services and all support facilities or if you are dissatisfied with our website, our services or have any questions concerning these terms and conditions, please click here to contact us by email or by writing to us at

Customer Services,

Terms & Conditions for Promotional Gift Vouchers

1. Promotional Gift Vouchers can only be used online at.
2. Promotional Gift Vouchers have a cash redemption value of 0.001p.
3. Only one promotional gift voucher may be used per order.
4. Promotional gift vouchers cannot be used in conjunction with any other promotional voucher or any other gift voucher be it a registration voucher, a monetary voucher or discount voucher.
5. Vouchers cannot be exchanged for cash.
6. The voucher entitles the holder and friend to the stated amount on the voucher when spending over the amount shown on each voucher or more in one transaction, excluding any charge for home delivery.

14: Prices.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly.
In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

15: Copyright notice.

 Copyright © [2003 – 2024] [Auto Tec, Unit 2 Tything Park, Tything Road, Alcester, B49 6ES]

 (1) Ownership of copyright

 We [and our licensors]own the copyright in:

 (a) this website; and

 (b) the material on this website (including, without limitation, the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website).

 (2) Credit

 This document was created using an SEQ Legal template.

(3) Copyright license

 We grant you a worldwide, non-exclusive, royalty-free, revocable license to:

 (a) view this website and the material on this website on a computer or mobile device via a web browser;

 (b) copy and store this website and the material on this website in your web browser cache memory; and

 (c) print pages from this website for your own [personal and non-commercial] use.

 We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

 For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

 (4) Data mining

 The automated and/or systematic collection of data from this website is prohibited.

 (5) Permissions

 You may request permission to use the copyright materials on this website by writing to [info@myvehicle.co.uk] or [Auto Tec, Unit 2 Tything Park, Tything Road, Alcester, B49 6ES].

 (6) Enforcement of copyright

 We take the protection of our copyright very seriously.

 If we discover that you have used our copyright materials in contravention of the license above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you from using those materials. You could also be ordered to pay legal costs.

 If you become aware of any use of our copyright materials that contravenes or may contravene the license above, please report this by email to [info@myvehicle.co.uk] or by post to [Auto Tec, Walkwood Farm, Morton Lane, Redditch, Worcestershire, B97 5QA ].

 (7) Infringing material

 If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this by email to [info@myvehicle.co.uk] or by post to [Auto Tec, Unit 2 Tything Park, Tything Road, Alcester, B49 6ES].

Installation terms and conditions

1. Date of Installation

1. The vehicle and parts must be accessible and present at the agreed time of the install. Our technicians will wait for a maximum of 20 minutes. If any of the aforementioned are not available after this time the job will be deemed as cancelled and subject to a Cancellation Fee. Please see Section 6 for cancellation details.
2. Installation dates vary depending on our current workload and the type of job and availability of a technician and parts.
3. The booking time advised is an estimate only of the arrival time for our technician. However, we have elements that can affect this that are out of our control such as: traffic, delays in previous jobs, vehicle breakdowns, staff injury or illness, weather conditions and any other unrelated issues out of our control.
4. In extremely rare circumstances that may be out of our control we reserve the right to cancel an installation, or delivery. When circumstances out of our control dictate, we are not liable for any compensation, or loss of earnings this may create. Our installations are generally booked Monday to Friday 8am – 5pm, during winter months we may need to rearrange due to lack of light. In some areas we can book Saturday installations, but please be aware that our office is not open on Saturday or Sunday’s.
5. The equipment will be sent directly to the installation address or address provided before the day of installation. If no specific delivery address is provided, then the equipment will always be sent directly to the installation address. It is the customer’s responsibility to ensure these goods arrive on time and to inform us of any delivery problems, missed deliveries, non-deliveries, or lost deliveries minimum of 2 working days before installation. If we are not informed before the installation date, or the installer arrives on site and the equipment is not there for him to install, then our Cancellation Fee will be charged see section 6 cancellations.
6. An electronic job sheet will be completed by the engineer and a copy will be emailed to the email address we have on file, copies can be requested if required within 30 days of completion of the job, after this date the job will be archived, and we may charge for copy job sheets. If an additional report or job close down report is required this will be chargeable, please contact us with your requirements.

2. Equipment

1. On occasion to install the equipment we may have to modify parts of the original vehicle including small drill holes, every effort is made to make the holes or modification as inconspicuous as possible. It does not always mean a completely damage-free installation which Auto Tec won’t be held liable for.
2. Our installers will always try to help set up your device for you. Our installers may not always be able to do this due to not being familiar with certain phones/products on the market, especially if not provided by Auto Tec. If this is the case, you may need to refer to the user guide provided by the manufacturer or contact the supplying dealer for help. We are not liable for compatibility issues or interference caused by products. Our sales team will always try and advise of any possible issues with certain cars if we are aware of these. No refund is available for device compatibility problems or faults with the product supplied for installation. Compatibility or interference issues need to be referred to the manufactures of the products purchased.
3. Vehicle coding and compatibility- some vehicles require certain features of the vehicle to be activated by the vehicle dealer using diagnostic equipment prior to aftermarket products correct functionality. As each vehicle leaves the factory with different features activated depending on vehicle specification, Auto Tec will not be liable for any costs involved in activation of such features. An example of this would be adding a music device e.g. Car Play to a vehicles original radio system, this may not function correctly until it has been coded correctly.
4. Dash cam interference – from time to time we have experienced interference issues with certain dash camera and sometimes vehicle manufacturers’ radio reception can be affected due to ‘electrical noise’ impeding the signal coming into your DAB radio.  We usually find this happens with cheap unbranded products from eBay or Amazon. Auto Tec cannot be held responsible, and the customer must refer back to the vehicle or product manufacturer.
5. For a professional dash camera installation you will need a hardwire kit which can be purchased at the same time as your camera. Most professional camera systems come with this included, if you are not sure please call us for advice. If you do not have a hardwire kit, your installation may incur additional costs on the day for any additional hardwiring equipment or may be cancelled if deemed necessary.
6. Some installations require the use of self-adhesive pads to secure items in vehicles, Auto Tec are unable to guarantee the performance of these pads due to weather conditions and other factors that can affect their performance.  If we are required by the customer to reattend then a service call will be chargeable.
7. Auto Tec recommend that you or a qualified engineer test the kit prior to installation, if a fault with kit NOT supplied by Auto Tec is faulty at the time of installation we will endeavour to complete as much as the installation as possible and if a return visit is required to complete the installation, then this would be chargeable. Please follow the installation instructions carefully and read all safety information and guidelines before use. Auto Tec is not liable for any costs relating to the installation, use or removal.
8. Auto Tec tries to provide unbiased professional recommendations on products with regards to upgrades.  This is based on our experience.  However, we expect the customer to carry out their own research before purchasing and Auto Tec cannot be held liable if we don’t fulfil your expectations.
9. Van Lock Fitting – Our team of engineers take great care and precision when fitting van locks and security products. However, given the tools and abrasive work involved, it is possible that minor marks may occur. We assure our customers that we will take all necessary precautions to prevent this, however on the very rare occasion this happens we will do our best to repair any damage to the vehicle. 
10. We will not be held responsible for any rust that may form on metal or bodywork after the installation of van locks and security products.  Any costs or repairs resulting from such rust formation will not be covered by the company.
11. We always follow the manufacture instructions to install locks, however as an example certain vehicles require the lock barrel to be installed at an angle, this is not a defect and is to enable the alignment of the lock to the door. We are happy to provide information and pictures on your vehicle prior to the installation.

3. Location and Parking

1. In the event of poor weather conditions a covered area to work is advised. This is to protect the upholstery and electrics of your vehicle and the components we are installing or repairing from rainwater damage. This area should be spacious enough to allow both front doors of the vehicle to be fully opened without any obstruction. Our technician may cancel an installation if he feels the weather will affect his health and safety. We sometimes use rain covers and these attach to the outside of the vehicle using suction pads however we cannot guarantee that this will fully protect the vehicle.
2. Our technicians are not insured to work in National Car Parks (NCP) or council owned car parks and it is not our responsibility to pay for any other type of metered parking. For Health & Safety reasons and for the protection of your vehicle, work cannot be carried out on busy main roads and dual carriageways. Please contact us if you are unsure of these conditions or need to make alternative arrangements. If no parking is provided, or the parking provided is not suitable, then the installation will be cancelled, and a Cancellation Fee will be charged as this is your responsibility to check and inform us prior to installation no refund is available.
3. When testing products that require GPS or GSM network we may be required to move the vehicle if the vehicle is in a poor signal area, if we are unable to move the vehicle then Auto Tec will not be held liable for any callbacks to commission or test installations. Our technicians are unable to do installations in undercover carpark where there is no GPS signal as the equipment cannot be tested.
4. If in a congestion or clean air charge zone, charges must be paid by the customer
5. If parking is in a permit zone, a permit must be supplied by the customer any further costs for parking will be charged to the customer.

4. Pre & Post Checks

1. Our installer will check the vehicle before and after the installation. We advise the customer to check the vehicle with the installer before and after the installation as any faults or problems with the vehicle must be raised and discussed with the installer before he leaves site. We are not responsible for any issues raised once the installer has left the site. The customer or an authorised nominee must attend the vehicle with the installer before the job, and once the job is complete. If the customer fails to inspect the vehicle once the job has been completed, then this invalidates any possible claims to the installer or Auto Tec.
2. After we have left the vehicle, Auto Tec cannot be held responsible for any third party charges without being given the opportunity to rectify any problems allegedly caused by one of our technicians. If a fault is found with the installation, this must be reported to us immediately by telephone during office hours.

(outside office hours we cannot be held liable for any recovery or emergency repairs)

5. Pricing and bookings

1. Prices quoted may be subject to change if any additional parts or labour are required. All additional parts will be payable on the day direct to Auto Tec. If the job is not as described when we arrive on site then Auto Tec has the right to cancel the installation and a cancellation charge will be due, Please see Section 6 for cancellation details.
2. To enable us to book the installation correctly we require the following as a minimum, failure to provide this information may result in cancellation:
   • Vehicle make, model and registration
   • Full equipment to be installed including accessories
   • Make and model of product being installed
   • Installation manual – only required if not supplied by Auto Tec
   • Location address
   • Site contact details
3. If an administrative error has resulted in an incorrect price being displayed or quoted, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price. However, should you choose not to do so, your monies will be refunded in full by the same method as the deposit was paid.The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
4. We may require a deposit or purchase order to secure the booking, once we have received this we will process the booking and issue a confirmation via email. Only at this point will the booking be confirmed.
5. All goods remain the property of Autotec until paid in full. If any payments are clawed back unfairly from the paying company/bank, then we charge £50 administration fee when defended successfully. Whilst any money is clawed back we cease all warranty or support until resolved with the issuing bank.
6. If any changes are made to the installation after the booking confirmation has been issued an administration fee of £20 will be charged per item changed.
7. When making an order with us you are entering into a contract with Auto Tec and therefore must adhere to our terms and conditions outlined.

6. Cancellation

1. Please be advised that a Cancellation Fee of 100% of the labour costs minimum £85.00 + VAT will be charged:-
• if access to the vehicle is not possible for reasons beyond our control,
  – If the job cannot go ahead due to wrong information being supplied at time of order
• less than 24 hours’ notice is received to change the appointment date and/or time,
• or any of the relevant points above have not been adhered to.
2. We reserve the right to cancel an installation at any time. This will only happen where the circumstances are out of our control and cannot be rectified in time for the install. Auto Tec is not liable for any compensation or loss of earnings this may create. 
3. Please note that cancellations must be communicated immediately during business hours by calling 01789 224214 between 9;00am – 5:00pm.  Our installations are generally booked Monday to Friday. In some areas we can book Saturday installations, but please be aware that our office is not open on Saturday or Sunday’s.
4. In the event that an appointment needs to be cancelled we require at least 24 hours’ notice. If this is not given then a Cancellation Fee will be charged. If we are given incorrect details for an appointment and we are unable to locate the address, a Cancellation Fee may be charged. If you wish to change the installation address, we require at least 24 hours’ notice to rearrange this. If this is not given, then a Cancellation Fee will be charged. If the equipment is not on site when we arrive, and we have not been informed of the non arrival or any other reason for this then a Cancellation Fee will be charged. Please note it is the customer’s responsibility to make sure the equipment is on site and we must be informed if the equipment has not been delivered so that we can cancel the technician or a Cancellation Fee will be charged.
5. If the product or any associated wiring or accessories is deemed faulty and additional installation callouts are required, you will be charged for these callouts. If the installation has been modified or tampered with, the warranty will not be valid and a callout charge will be payable. Installation costs are not refundable even if the product is faulty and has to be returned.
6. If an installation is cancelled and the customer requires a refund, it should be noted that delivery charges will not be refunded. All parts are to be returned by the customer via an insured delivery method. Car specific and special-order parts may not be able to be refunded in full.

7. Warranties

1. Parts are covered by the manufacturer’s warranty, this does not include misuse, wear and tear, modification (unless carried out by the installation technician) or unintentional user damage.
2. At the time of install should any of the information about the vehicle differ from that on the order confirmation and consequently prevent the installation to be completed, this may result in additional service call charge.
3. No charge will be made for parts and/or labour providing a fault is found and the device is within the warranty period.
4. Auto Tec cannot be held responsible for any third party charges without being given the opportunity to rectify any problems allegedly caused by one of our technicians.
5. If a product is deemed faulty within the warranty period and a replacement is required, we may ask you to pay for the replacement part, once the manufacturer receives the faulty goods and confirms there is a fault we will then process the refund. This process can take up to 28 days. 
6. Auto Tec would not be liable for an amount greater than the purchase price if the goods are defective

8. Service Calls

1. If a Service Call is booked and a fault is found to be user error, wear and tear or any other part not covered by the manufacturer’s warranty, then a Service Call will be charged. It is possible that parts may need to be purchased to resolve the fault, resulting in additional costs to the customer.
2. The following are not covered under warranty: user error, misuse, damage, faulty/change or modification, product moved to different vehicle unless performed by Auto Tec, fault or anything otherwise deemed outside of the manufacturer’s warranty.
3. If Auto Tec attend a service call to products installed by another company and the installation is deemed incorrect, Auto Tec reserve the right to remove and refit the product according to the manufacturer specifications and this will be chargeable to the customer at the relevant rates. If we feel that the installation is of poor standard or kit is in poor condition then we reserve the right to cancel the service call and a charge will be payable.
   PLEASE NOTE:
   Before arranging any service calls that may be charged to you, please read your user guide carefully to gain a good understanding of the operation of your equipment.
   If in doubt, please call our Technical Helpline on 01789 224214.
4. In the event of a Service Call we may need to send new parts direct to you for replacement. Once the Service Call has been completed we require you to return any faulty or unused parts within 7 days of completion.
5. Software updates are sometimes released by manufacturers. These are the customers responsibility and is not a free service or warranty service, so is chargeable if required.
6. Any work carried out or not approved by Auto Tec is not covered and we are not liable for payment. Invoices for attendance and repair work carried out on a device supplied by Auto Tec by any third party will not be accepted.
7. Moving of parts for any other reason than installation error is not covered under the warranty.
8. A Service Call charge will be made where:
   • the device has been installed over the warranty period stated
   • there is no proof of purchase
   • our technician finds no fault with the device
   • the cause of the fault is misuse or with other parts of your vehicle/phone or connected item to the device not supplied by Auto Tec.

9. Changes in Terms

Auto Tec reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Auto Tec web site. The mapping site is updated and altered periodically without notice.